Match cases with available experts, balancing workloads for optimal problem-solving efficiency.
Seamlessly manage customer interactions across multiple channels for a unified support experience.
Organize and prioritize tickets with customizable tags and statuses for efficient workflow management.
Provide support in various languages, ensuring accessibility and satisfaction for global customers.
Centralize all customer inquiries in one inbox for streamlined communication and faster responses.
Empower customers to submit tickets and track their status through a self-service portal.
Facilitate real-time collaboration among team members to resolve tickets more efficiently.
Automatically generate concise summaries of tickets for quick understanding and resolution.
Improve message clarity and professionalism with automated text suggestions and enhancements.
Use pre-defined replies for common inquiries to save time and ensure consistency.
Analyze customer interactions to gain actionable insights and improve support strategies.
Deploy intelligent bots to handle routine inquiries, freeing agents for more complex issues.
Assist agents with real-time suggestions and data, enhancing efficiency during customer interactions.
Generate quick summaries of customer interactions, helping agents grasp context and history swiftly
Distribute tickets evenly among agents to ensure balanced workloads and faster response times.
Automatically assign tickets based on predefined criteria, optimizing workflow and response accuracy.
Utilize customizable templates to set up automated workflows for repetitive tasks.
Measure individual agent performance with detailed metrics to enhance efficiency and effectiveness
Generate comprehensive reports on service performance to identify trends and improve support strategies
Monitor agent availability in real-time to optimize staffing and improve response times
Collect feedback through surveys to gauge customer satisfaction and identify areas for improvement
Track the time spent on tickets to analyze efficiency and streamline workflows for better productivity
Communicate with customers directly through WhatsApp for instant support and engagement
Connect your support platform with thousands of apps to automate workflows effortlessly
Collaborate with your team in real-time via Slack for faster ticket resolutions and updates.
Seamlessly integrate with Jira to manage development tasks alongside customer support tickets.
Sync customer data with Salesforce for a comprehensive view of interactions and insights.
Integrate with HubSpot to streamline marketing efforts and enhance customer relationship management.
Link with GitHub to manage software development issues and support tickets in one platform
Tailor your customer portal’s appearance and functionality to reflect your brand’s identity
Create personalized dashboards to monitor key metrics and performance in real-time
Fully rebrand the support platform to align with your company’s visual identity and messaging
Design personalized templates and layouts for tickets and communications to enhance user experience
Provide a user-friendly portal for customers to submit tickets and track their status independently.
Create a comprehensive library of articles and FAQs to empower customers with self-help resources
Offer pre-defined templates for ticket submissions, making it easier for customers to provide relevant information
Integrate customizable widgets into your website to enable instant access to support resources and ticketing
Connect with clients in real-time and start conversations instantly using a ready-to-go, cloud-powered voice platform.
Serve customers instantly across all channels by delivering personalised messages
Manage emails efficiently by staying on top of customer queries and accelerate team collaboration
